Responsibilities
?Account Administration: Assist in submitting and finalizing customer data and support line items updating
?Internal Engagement Request: Assisting in submitting requests for internally funded customer engagements
?Sales services for premier contract: Assisting in setting up contract and managing customer invoices
?Project Maintenance: Assisting the Microsoft Delivery personnel in finalizing and submitting engagement and project maintenance requests
?Documentation library Setup and Maintenance: Assisting in configuring and maintaining sites for customer documentation.
?Customer satisfaction Forecast and Survey: Assisting in updating engagements to be surveyed and Engagement Manger’s customer satisfaction prediction

Requirements
?Excellent English oral, written skill.
?Communication Skills: Strong written and verbal communication skills to enable you to articulate complex problems succinctly.
?Illustrate service delivery and customer impact though influence and a positive “can do” attitude.
?Attention to details.
?Time management skills to deliver service(s) in a timely manner.
?Prioritization skills to manage multiple requests.
?Ability to identify a red flag or roadblocks in the processes. Report and address them in a proactive and timely manner.
?Self-directed learner: Capable of ramping up quickly and learning & leveraging current tools and processes
?Proven problem solving skills and the ability to think critically; and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided.
?Process Documentation: Ability to follow instructions, review team process documentation and provide knowledgeable feedback.
?Organizational skills: ability to document and quickly reference information and knowledge provided by internal resources.
?Relationships: Able to develop and maintain good working relationships across functional groups. Ability to work independently, while in a team environment.

上海微創(chuàng)軟件，作為中國(guó)領(lǐng)先的ITO和BPO服務(wù)提供商，多年來持續(xù)為眾多行業(yè)領(lǐng)先公司提供專業(yè)的技術(shù)和服務(wù)解決方案，所涵蓋的領(lǐng)域包括高科技、通信、制造業(yè)和分銷與零售業(yè)。

2002年，微軟公司與上海市政府共同投資創(chuàng)立微創(chuàng)軟件，目前全球共有11處主要的運(yùn)營(yíng)中心，其中在中國(guó)有7處，分別位于上海、北京、深圳、蘇州、北海、重慶與常州，另有4處國(guó)際分公司位于美國(guó)西雅圖、日本東京、大阪和歐洲瑞典。微創(chuàng)的客戶遍布全球，其中外國(guó)客戶包括美國(guó)的微軟、英特爾、惠普、DSM、Wal-Mart和Atheros公司等，中國(guó)的客戶有中國(guó)電信、中國(guó)移動(dòng)、華為、聯(lián)想、盛大網(wǎng)絡(luò)等。微創(chuàng)軟件同時(shí)也是微軟在中國(guó)的最佳VAR和LAR之一。

我們的全國(guó)、全球版圖正在擴(kuò)張，我們期待優(yōu)秀的你加入我們。

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